Privacy policy

Introduction

Newcastle Therapy, a trading style of Internal Growth Limited (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information we collect

We may collect information about you in various ways, including:

• Personal data — name, email address, phone number, and other contact information you provide when scheduling appointments or contacting us.
• Health information — information related to your mental health and therapy needs, which is protected under professional confidentiality.
• Usage data — information about how you use our website, including pages visited and time spent on pages.

How we use your information

We use the information we collect to:

• Provide and maintain our therapy services
• Schedule and manage appointments
• Communicate with you about your care
• Improve our website and services
• Comply with legal and professional obligations

Confidentiality

All information shared during therapy sessions is strictly confidential and protected by professional ethics and applicable laws. We will not disclose your personal or health information without your explicit consent, except where required by law (e.g., risk of harm to self or others, court orders, or child protection concerns).

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some functionality of our website.

Third-party services

We may use third-party services such as Calendly for scheduling appointments. These services have their own privacy policies, and we encourage you to review them.

Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for processing where applicable

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have questions about this Privacy Policy, please contact us through our website's contact page, by phone on 0191 622 2665, or by email at [email protected].