Terms of service

Agreement to terms

By accessing or using the services provided by Newcastle Therapy, a trading style of Internal Growth Limited (“we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services provided

We provide professional counselling and psychotherapy services, including:

• Individual therapy
• Couples therapy
• Online therapy sessions

Appointments and cancellations

• Appointments must be scheduled in advance through our booking system.
• Cancellations should be made at least 24 hours before your scheduled appointment.
• Late cancellations or missed appointments may be subject to a cancellation fee.
• We reserve the right to cancel or reschedule appointments when necessary.

Fees and payment

• Session fees will be communicated prior to commencing therapy.
• Payment is due at the time of the session unless otherwise agreed.
• We accept various payment methods as specified at the time of booking.

Client responsibilities

As a client, you agree to:

• Provide accurate and complete information about yourself
• Attend scheduled appointments or provide adequate notice of cancellation
• Participate actively in the therapeutic process
• Communicate openly about your therapy goals and progress
• Pay for services as agreed

Online therapy

For online therapy sessions:

• You are responsible for ensuring a private, quiet space for your session.
• A stable internet connection is required.
• We use secure, encrypted platforms for video sessions.
• Technical difficulties may occasionally occur; we will work to reschedule if needed.

Confidentiality

We maintain strict confidentiality regarding all information shared during therapy sessions. However, there are legal and ethical limits to confidentiality, including situations involving risk of harm to yourself or others, child protection concerns, or court orders. These will be discussed with you at the start of therapy.

Limitation of liability

While we strive to provide high-quality therapeutic services, we cannot guarantee specific outcomes. Therapy is a collaborative process, and results vary based on individual circumstances. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

Intellectual property

All content on our website, including text, graphics, logos, and images, is our property and protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission.

Changes to terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.

Governing law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

Contact us

If you have questions about these Terms of Service, please contact us by phone on 0191 622 2665, or by email at [email protected].